Market Town of Bourg d'Oisans sits at the bottom of Alpe d'Huez
Skip Navigation LinksMT21B > Contact Us > Terms and Conditions

Terms and Conditions

More Than 21 Bends is a trading name of Enjoy Oisans Ltd all references to More Than 21 Bends apply equally to Enjoy Oisans and vis versa.

Please read these conditions carefully and retain for future reference as they form part of the contract between us. A contract exists once you have submitted your booking and we have confirmed the booking and received payment of your deposit.

Booking and Payment

All bookings and payments are to be made on-line via the website. The person making the booking guarantees payment to us of the total cost of the holiday booked and does so on behalf and with the consent of all others for whom the booking is made. A payment of a 20% deposit is required to secure your booking. Please note that the balance is due in full 10-16 weeks before your arrival date. If you are booking within 10-16 weeks of your arrival date payment in full is due on booking. Failure to pay the balance by the due date will be considered a cancellation on your part and we reserve the right to impose cancellation charges and cancel your reservation.

Cost

Your Booking Schedule sets out for you all that is included in the cost of your holiday. Rates are subject to change without notice but will not change once your balance payment has been received.

 Changes to your booking

In the event that you need to change your booking please notify us at your earliest opportunity, wherever possible we will try to accommodate changes and issue a new booking schedule subject to an administration fee of 50.00GBP. If we are unable to accommodate the change and you cancel your booking then cancellation charges will apply. In the event that we have to make a change to your booking we will endeavour to offer an alternative for you. If it is not possible to find an alternative, we will refund all sums paid by you to us and this will be the only obligation or liability of enjoy oisans to you in such circumstances. Changes to itineraries, overnight locations or routes will be communicated to you as soon as possible but will not materially change your holiday and no compensations will be payable. We also reserve the right to add to the price of any booking a Tour de France supplement should the event come to town during the period of a booking to which no supplement was applied at the time of booking.

Cancellation charges

Subject to these terms and conditions if you wish to cancel a booking of seven days or more you must do so in writing. Notice of cancellation is subject to an administration fee of 50.00GBP. Charges for the cancellation of your booking are as follows: notification received + 10 weeks to arrival date loss of deposit, 8-10 weeks 40% of the holiday cost is due, 6-8 weeks 60% of the holiday cost is due, 4-6 weeks 80% of the holiday cost is due, 0-4 weeks 100% of the holiday cost is due and no refund can be made. No refunds will be made on holidays incorporating events such as the Tour de France, La Marmotte, Megavalanche and Alpe d'Huez Triathlon once the full balance has been paid. Where your reservation is in hotel accommodation, no refunds will be made once payment of the balance has been made. Provided all monies have been paid we will not cancel your holiday unless we are forced to do so due to unusual and unforeseeable circumstances beyond our control, or because the minimum number of bookings needed to operate a tour has not been reached. In this case participants will be notified of the cancellation as soon as possible. If the tour is cancelled we will, if possible, offer an alternative but if this is not acceptable all monies paid to us will be refunded without interest. We will NOT pay any compensation or be liable to reimburse you for any other expenses that you may have incurred as a result of your booking such as non-refundable travel etc.

Weather and Force Majeure

We ride in the mountains where weather conditions can be unpredictable. Tours will run in all weather situations, unless we deem it too dangerous to ride. We cannot give refunds if weather conditions are unfavourable. Neither will we give refunds if we have to cancel or change your holiday arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

Age Restrictions. Bookings can only be accepted by persons over 18 years.

Marketing. Photographs, likenesses or images of guests taken on any of our Tours may be used by us without remuneration in all media for promotional or marketing purposes.

Data Storage. Your personal contact details will be held electronically if you do not agree with this, please cancel your reservation now. No credit card/debit card/PayPal details are stored with enjoy oisans. Your details will only be used by us, they will not be passed to any third party.

Falsified Bookings. Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Disputes. We will strive to make your holiday enjoyable, but in the event that you are unhappy with any aspect of it please speak to us about any problem as it arises in order that we can try to resolve it with you. Any formal complaint must be in writing and received within 10 days of your departure date. We will make every effort to resolve all complaints but should the matter be referred to court then these terms and conditions will be referred to. Any dispute arising will be dealt with by a court in England and Wales and not in the country where the holiday took place.

WiFi in properties

Wifi is provided in MOST BUT NOT ALL of our properties. If you require WiFi please check to ensure that your property has a WiFi connection before making the booking. Where WiFi is provided it is offered as a free complimentary service by the property owners. Please note that we do not have any control over the owners/service providers contracts and as such we cannot guarantee it is a service. If the Wifi is not working or fails for any reason during your stay, please let us know and we will try our best to rectify the problem and get you back online, but due to the slow response time of service providers in France it is not always possible to resolve connections problems quickly and as a result during your stay. As WiFi is provided as a free complementary service, no refunds will be given in the event of that service being unavailable

Supported Cycling Holidays /Tour Reservations

Accommodation.
We provide accommodation in various properties and in twin, triple and single rooms, some of which, but not all are en-suite.
Prices are per person and are based on a shared room. If you are travelling alone and are willing to share a room (with a person of the same sex) subject to a share being found no supplement is payable, if you wish to have a room to yourself a supplement of 200GBP is payable and will be included on your booking schedule. The single supplement only guarantees a room to yourself and in some cases you may have to share a bathroom with other guests. We also provide storage for your bikes/sports equipment at our accommodation. All such equipment must be stored in the designated area and is left at your own risk, we do not accept liability for any damage to or theft of items left in our accommodation which includes garages and bike stores. In addition to our own property we also arrange Tours which include stays at other accommodation including apartments, chalets and hotels. In such cases we may not be responsible for the allocation of rooms or the maintenance of the property, if any problem or complaint should arise please notify us immediately and although we cannot take responsibility for any such matters we will immediately pass on your concerns to the appropriate person.

Insurance. Cycling can be dangerous and all clients are required to be covered by an appropriate insurance policy. You will need to provide us with your insurance details before you are able to ride with us. We recommend that your insurance is taken out at the time of booking. Some insurance companies stipulate the wearing of helmets we recommend wearing helmets at all times, all our guides wear helmets.  If you choose to ride without a helmet we take no responsibility for the consequences!

Ability. We assume that clients have a good understanding of their own abilities and we will discuss with you on arrival a suitable programme of rides but clients must make their own judgements as to their ability and ride entirely at their own risk even when on accompanied rides.

Transfers and Guides. Our transfers and programme of rides may include uplifts and travel in our vehicles. Clients travel in our vehicles at their own risk and we cannot accept liability for injury or damage to your equipment including your bikes. The guiding qualifications held by our UK guides are not currently recognised by the French Authorities and so we do not charge for guiding services. Accompanied rides and vehicle support are included free of charge and no refunds will be given if for some reason we are unable to offer those services.

All music devices, or hands-free mobile sets are banned on our rides, for safety and social reasons, sorry!

Self Guided / Self Catered Reservations

Holiday Rentals and Third Party Accommodation. In addition to our own property we also arrange holidays at other accommodation including apartments, chalets and hotels. In such cases we may not be responsible for the maintenance of the property, if any problem or complaint should arise please notify us immediately, and although we cannot take responsibility for any such matters we will immediately pass on your concerns to the appropriate person and attempt to resolve the problem for you.

Our prices include the basic cost of accommodation, facility charges such as heating and a one-time bed linen setup. Towels are not provided unless included on your booking schedule.

There may be occasions when facilities at a property are not available, for example the breakdown of a kitchen appliance (dishwasher/washing machine etc) in these circumstances we will make arrangements for the repair to be carried out as soon as possible. Please note that no refunds will be given in the event of that facility being unavailable.

Where appropriate we shall be allowed the right of entry to the property at all reasonable times on reasonable notice for the purpose of inspection or to carry out any necessary repairs or maintenance. Property rentals commence between 4 - 7pm on the day of arrival and end at 10am on the day of departure. If you do not depart on time a late departure fee of £100 will be deducted from your security deposit. Our housekeeping staff start at 10am prompt please do not embarrass them by still being at the property. Please observe these times as access to the property will not be possible outside of them.

The number of persons occupying the property must not exceed the maximum number stated on your booking schedule and we reserve the right to refuse entry to the entire party if this condition is not observed.

No camping cars, caravans or tents are permitted in the grounds of any property.

Where parking is available at the property vehicles are to be parked in designated parking areas only, no parking is permitted on any grass lawn and parking is at the owners risk.

No pets are permitted at our properties.

Smoking is not permitted at any of our properties.

You agree to take all reasonable care of the property and its furniture and fittings and to leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You will be responsible for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to non-compliance with this condition. Enjoy Oisans will make a deduction from your security deposit to cover any such costs.

Use of any fireplace is to be supervised by a responsible adult at all times and left clean after use.

Security Deposit. A security deposit of 300GBP is required for reservation of the property. This is paid as part of the balance payment for your holiday. The security deposit is fully refundable on departure, provided the following provisions are met:

No damage is done to the property or its contents.

No charges are incurred due to illegal activity, or services rendered during the stay and all charges accrued during the stay are paid prior to departure. All rubbish bins are emptied to the public rubbish bins outside the property.

All dishes are washed and put away and the dishwasher and fridge are emptied.

All linens are removed from beds and placed together for collection.

No linens are lost or damaged.

All keys are returned. A charge of 25euros is made for each lost key.

No early arrival or late departure.

The renter is not evicted by the representative of the owner or the local law enforcement.

Written Exceptions. Any exceptions to the above mentioned policies must be approved in writing in advance.

Insurance. We recommend you take out travel insurance for your trip. We recommend that your insurance is taken out at the time of booking.

Day Rides

As places on our day rides are limited you must reserve and pay for a place on each ride in advance via the website. If there are places still available then it is possible to book as late as 24hrs before a ride in person at the Prompt shop.

Acknowledgment of Risk, Responsibility and Insurance.

I acknowledge that I will be participating in an organised tour with More Than 21 Bends which will involve strenuous physical activity.

I confirm that I am sufficiently fit for, and am not suffering from any health problems which will be exacerbated by such activity.

I have been advised by More Than 21 Bends to seek advice from a qualified medical practitioner if I have any doubts or concerns about my health or fitness.

I recognise that cycling on public roads, particularly in mountainous areas, is an activity with a danger of personal injury and even death.

I confirm that I am aware of and accept such risk and will be responsible for my own actions and involvement in this activity. I also acknowledge that I have been advised by More Than 21 Bends to take out insurance against the costs of medical treatment, evacuation, loss of earnings and/or cost of care in the event that I suffer injury or illness during the tour and while travelling; against loss of or damage to my property (including my bicycle); against liability I might incur to third parties; and against costs I might incur in the event of cancellation or curtailment of the tour or my participation in it.

I confirm that I will arrange adequate insurance against such risks. More Than 21 Bends accept no responsibility for any costs that may be incurred due to lack of or insufficient insurance cover.

I hereby agree that, except in respect of death or personal injury caused by the negligence of More Than 21 Bends, neither More Than 21 Bends nor its employees or agents will have any liability (whether in contract or in tort, including negligence) for any loss, damage, injury or death which I may suffer in connection with the rides or tours nor for any failure by me to take out adequate insurance.

In order to book a holiday with us you must indicate that you have read and accept these terms and conditions.

If you do not accept them then you are free not to book with us.

Cycle Hire

For full Terms and Conditions of Cycle Hire please visit the PROMPT.CC website